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South-East Intuitive ERP - Enhancement Requests
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Thread:
ERP 5.2 Return Material Authorisation troubleshooting |
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Noreen
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ERP 5.2 Return Material Authorisation troubleshooting
Posted:
Tuesday, August 12, 2008 8:10 PM (CST)
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Hi, I use Intuitive ERP 5.2 version. I'm trying to do a Return Material Authorisation (RMA). (Customer has returned product and I need to book the stock back in by creating an RMA). Previously it has worked with no problems and now I can not complete the RMA. I have contacted the ERP support team and they can't seem to help me. Can anyone please help me in fixing the following problem: On ERP, I go via Return Material Authorisation, then go to forms and RMA Maintenance. I key in the relevant information and after I enter the Sales Order ID I hit the enter button and then it comes up with an error message and I keep hitting the ok button numerous times to clear this. I continue on but it doesn't give me access to the field under RMA qty where I should be keying in the total qty returned and I cannot finish this transaction because of it.
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